March 2009
The Archives
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Restroom
Men’s Room Etiquette Part 6: The Handicapped Stall
03.30.09 | Permalink | 3 CommentsIt doesn’t belong to the handicapped
Accessibility laws in this country mandate that all public restrooms include at least one stall that is specially equipped for use by handicapped people. Just as they mandate ramps and various other accommodations. The aim is to make sure that all people have equitable access to public places.[...]
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Customer Service
On Customer Service Part 5: Never Make Me Wait to Pay You
03.23.09 | Permalink | 4 CommentsAt least wait until you have my money before you start disrespecting me
Back when the Home Depots, Wal-Marts, Targets, and other giant retailers were methodically destroying local businesses nationwide with the lure of lower prices and one-stop shopping, the MO was simple: come into a new town, build a giant store, hire a ton of local people part-time, and promise to improve the local economy. Then, after a few months, when all the small businesses in the area have closed up shop due to plummeting sales, lay off all but a skeleton crew and raise the prices[...]
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Elevators
Elevator Etiquette Part 8: Know Where you Currently Are
Lift riders, be on the lookout. Not everyone knows the basic rules of elevator etiquette that we all should have learned after a few weeks of experience. Those of us working or living in buildings with elevators are in serious danger of falling victim to the following infractions by others. This is just one in [...]
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Driving
Regarding Driving Part 7: Limit your Left Turns
There’s an old saying: “Everyone thinks he’s a good driver.” No doubt, I’m not the best driver in the world, but I do feel very strongly that there’s an unspoken code that is not being followed by most of the people with whom I share the road every day.
Perhaps this series will get me into [...] -
Customer Service
On Customer Service Part 4: I want to end it now
Don’t try to talk me out of it
I understand that companies really, really don’t want me to stop using their services. Attracting new customers is so much harder and expensive than holding on to current ones. But sometimes[...]
