November 2008
The Archives
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Food
The Dining Experience Part 2: A Little Respect
We’re All Human
I can’t emphasize this one enough. The people who serve you food are human beings. They deserve respect.
There’s an old saying that you can tell a lot about your date by the way he or she treats the staff at a restaurant. So true. By and large, people who treat waiters like crap[...]
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Walking
Tips for Walking in the City Part 3: “Excuse Me”
11.17.08 | Permalink | 2 CommentsTwo Little Words that Mean So Much
So if you’ve been following my tips for urban pedestrian travel so far, you’ve no doubt noticed I put a major emphasis on avoiding collisions with other people. Obviously, it’s extremely important to avoid contact with strangers when on the street, as contact leads to all sorts of issues, ranging from mild annoyance to potential rage.
There are those times, however, when collisions occur, for whatever reason. Allow me to offer you the simplest of phrases to utter on these hopefully rare[...]
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Customer Service
On Customer Service Part 1: Admitting you Screwed up Would be a Good Start
Just admit the company screwed up, and we’ll move on from there
The biggest frustration for me whenever I dial into a customer support line or talk to a customer service rep in person is when the company refuses to make a simple admission of guilt and avoids any sense of remorse.
People make mistakes. Assembly lines produce duds every once in a while. That’s unavoidable. What is monumentally important is not that a company[...]
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Elevators
Elevator Etiquette Part 4: Where to Look
You Lookin’ at Me?
As I’ve mentioned before in this series, Elevators are small, enclosed spaces. And those spaces are often occupied by strangers. So the question quickly arises: Where does one focus his or her attention while riding in the elevator?[...]
