Every weekday morning I see people in the subway car sitting in the outer of the two seats in their row, hoping against all hope that no one will have the guts to ask them to move aside so they can sit in the seat next to them. And I do watch some other people stand, rather than make that move. Me? I always[...]
I’ve worked in retail before, so I know that sometimes even though it looks like you aren’t doing anything to help customers, you may in fact be.
But speaking as a customer, I have to tell you that you should be aware of what your activity (or lack of activity) does to the customer’s level of frustration. If I’m standing in line for twenty minutes, that feels like an hour. And within[...]
One thing I noticed right away when I started using public transportation is that people seem to be paranoid about being able to get off at their stop. They have this notion in their heads that the train or bus will only stop for two seconds, and that the doors will immediately slam shut before they have a chance to get out.
As a result of this, everyone tries to position himself or herself as close to the door as possible for the entire ride. This, of course, has two effects. First,[...]
I will never cease to be amazed by how long it takes people to get into a car, get it started, and drive out of a parking space.
I know you saw me as you were getting into your vehicle. I know that you know that I’m waiting for your space. I know you know that there are now two[...]
If you are having a conversation with someone outside the elevator, and one of you wants to get on the elevator, but the other doesn’t, one of two things should happen.
Either your conversation ends as one[...]
I understand that “stop and chats” often occur spontaneously throughout the day. You bump into someone and have a brief conversation wherever you happen to be. It’s a very natural tendency, especially when two people are walking in opposite directions, to stop in their tracks, no matter where that is. But try to be aware of your physical surroundings when this occurs. You may[...]
I spent last weekend in Los Angeles, and, as is usual on trips away from home, I ate a number of meals at various restaurants throughout the course of the weekend.
I won’t mention the name of the restaurant associated with these photographs and videos, because I did actually like the food and had a good time with friends. I would like to point out, however, to restaurant owners everywhere that rest rooms are an important part of the overall dining experience.[...]
A while ago, I mentioned that holding an elevator door open while there are people inside, just so that someone outside can get in, is a somewhat rude gesture, because you are assuming that the other people inside are in a generous mood.
Pressing the call button on the outside of an elevator that is about to close with five people already in it, just so that you can force the doors open[...]
Remember surfing to your favorite web sites back in, say 1998? This message will be all-too familiar[...]
Here’s a tip for restaurant owners. When you create your menus, you need to tell me EVERYTHING that is included in the meal. If you put mayo on your hamburger by default, you need to tell me that. If you put guacamole[...]
